Privacy policy

At Suavé Official, we highly value the protection of your personal data. This privacy policy explains which data we collect, how we use, store, and protect it, and what rights you have under the General Data Protection Regulation (GDPR).

⸻

1. Data Controller

The controller responsible for processing your personal data is:

Suavé Official
 Email: info@suaveofficial.com
 Phone: +31 6 22747382

⸻

2. What Data Do We Collect?

When you visit our website or place an order, we may collect the following personal data:

• Contact details: name, email address, phone number, address
 • Account details: username, password, order history
 • Payment details: payment method, banking information (via secure payment provider)
 • Technical data: IP address, browser type, device, pages visited
 • Communication data: messages you send us via email, chat, or contact forms

⸻

3. Purposes of Processing

We process your personal data for the following purposes:

  1. Order processing: Delivering products and services you purchase from us.

  2. Customer service: Answering questions, handling complaints and returns.

  3. Marketing (optional): Informing you about offers, news, and new collections (only with your consent).

  4. Security and fraud prevention: Protecting our website, services, and payments from fraud.

  5. Legal obligations: Complying with tax and legal requirements.

⸻

4. Legal Basis for Processing

We process personal data based on the following legal grounds:

• Performance of a contract: for delivering your order.
 • Consent: for marketing communications (opt-in).
 • Legal obligation: for tax and administrative requirements.
 • Legitimate interest: for fraud prevention, website security, and service improvement.

⸻

5. Sharing Personal Data

Your data is not sold to third parties. We only share your data with:

• Payment providers (e.g., iDEAL, PayPal) to process payments
 • Logistics partners for the delivery of your order
 • Service providers who assist us with IT, marketing, or customer service (always under strict confidentiality agreements)

⸻

6. Retention Period

We do not store your personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is legally required. For example:

• Order data: 7 years (tax obligations)
 • Marketing data: until you withdraw your consent

⸻

7. Data Security

We take appropriate technical and organizational measures to protect your personal data from loss, misuse, or unauthorized access. These include:

• Data encryption via SSL
 • Secure servers and firewalls
 • Limited access to personal data within our team

⸻

8. Your Rights (GDPR)

Under the GDPR, you have the following rights:

  1. Right of access: You can request information about the personal data we process about you.

  2. Right to rectification: Incorrect or incomplete data can be corrected.

  3. Right to erasure: In certain cases, you may request the deletion of your personal data.

  4. Right to restrict processing: You can request temporary restriction of data processing.

  5. Right to data portability: You can receive your data in a structured, machine-readable format.

  6. Right to object: You can object to processing based on legitimate interest or for marketing purposes.

  7. Right to withdraw consent: You may withdraw your consent for marketing communications at any time.

To exercise any of these rights, you can contact us at: info@suaveofficial.com