Terms & Conditions

1. Shipping and Delivery

1.1 Suavé aims to ship orders as quickly as possible. The delivery time depends on the destination and is stated on the website.

1.2 Shipping is at the risk of Suavé until the moment of delivery to the customer.

1.3 Any delays in delivery do not entitle the customer to compensation or cancellation of the order unless the delay is such that it cannot reasonably be expected of the customer to maintain the agreement.

2. Returns and Right of Withdrawal

2.1 The customer has the right to cancel the agreement within 14 days of receiving the products without giving any reason.

2.2 During this period, the customer must handle the product and packaging carefully. The product may only be unpacked or used to the extent necessary to determine if the customer wishes to keep it.

2.3 The customer must return the products in their original condition and packaging, including all accessories and documentation, to the return address provided by Suavé. The return shipping costs are borne by the customer.

2.4 Upon receipt of the return, Suavé will refund the amount paid, including shipping costs, as soon as possible, but no later than 14 days.

3. Returns

3.1 If you are not completely satisfied with your purchase, you can return the product within 14 days of receiving it.

3.2 The product must be returned in its original condition and packaging, with all tags attached and any accessories included.

3.3 To initiate a return, please contact our customer service team to receive a return authorization and instructions on where to send your product.

3.4 The cost of return shipping is the responsibility of the customer, unless the return is due to a defect or error on the part of Suavé.

3.5 Upon receiving and inspecting the returned product, we will process your refund within 14 days. The refund will include the cost of the product and any original shipping charges.

4. Privacy policy and Data Protection

4.1 Suavé processes personal data in accordance with applicable data protection laws and regulations.

4.2 For more information on how Suavé handles personal data, refer to the Privacy Policy available on the website.

Welcome to Suavé. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit and interact with our website, https://suaveofficial.nl.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please discontinue using our website.

1. Information We Collect

a) Information You Provide

We may collect personal information that you provide directly to us, such as:

Your name
Email address
Billing and shipping addresses
Phone number
Payment information (processed securely through third-party payment gateways)
Any other information you voluntarily provide through forms, subscriptions, or contact requests

b) Information Automatically Collected

When you visit our website, we automatically collect certain data:

IP address
Browser type and version
Device information
Referring website (if applicable)
Pages you view and how you interact with our website
Cookies and similar tracking technologies (see Section 6 for more details)

c) Information from Third Parties

If you connect with us through social media platforms or third-party integrations, we may collect additional information as permitted by those platforms.

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders, including payments, shipping, and notifications
To provide customer support and respond to inquiries
To send updates about promotions, discounts, and new products (only with your consent)
To improve our website, services, and product offerings
To comply with legal obligations and resolve disputes
To protect our website and prevent fraudulent activities

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information in the following ways:

With Service Providers: Third-party partners who assist in website hosting, payment processing, order delivery, and analytics
For Legal Reasons: If required by law, court orders, or to protect the rights and safety of Suavé or our customers
Business Transfers: In case of a merger, acquisition, or sale of assets

4. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), applicable to the Netherlands and EU residents, you have the following rights:

Right to Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete information
Right to Erasure: Request deletion of your personal data, subject to legal obligations
Right to Restrict Processing: Request limited use of your data
Right to Data Portability: Receive a copy of your data in a structured format
Right to Object: Opt-out of certain data uses, including direct marketing

To exercise these rights, contact us at info@suaveofficial.nl

5. How We Protect Your Information

We implement industry-standard security measures, including encryption and secure payment processing, to safeguard your personal information. However, no system is entirely foolproof, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies to enhance your experience, analyze website usage, and deliver tailored advertisements. Cookies may include:

Essential Cookies: Necessary for website functionality
Performance Cookies: Collect data on website performance and usage
Targeting Cookies: Deliver personalized ads based on browsing behavior

You can manage your cookie preferences through your browser settings. For more details, please read our Cookie Policy.

7. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.